Shipping and Return Policies

SHIPPING

Where do you ship?

We currently ship within the contiguous United States. We do not ship internationally at this time.

When will my order ship?

Shipping times vary depending on location. Processing takes 1 - 2 business days, Monday through Friday, not including holidays. 

Federal regulations only allow us to ship fragrances via USPS Ground because perfume falls under the “hazardous item” category. We’re based in Florida and most packages will arrive within 5 - 7 business days. 

If your order doesn’t include fragrances, you will likely get your order faster!

How do I get free shipping?

Free shipping applies to all orders over $100. Load up that cart and we might also throw in some free gifts ;-)  

Can I ship VEXA Beauty products as a gift?

Yes! Just make sure the recipient’s address is in the Shipping address section and we’ll get it over to them ASAP. All VEXA orders are packaged in our Deluxe black and silver foil shipping box and shipped via USPS Ground. 

RETURN POLICY

For Fragrances:

We want you to LOVE your fragrance purchase! That's why we offer a 30-day conditional satisfaction guarantee. 

We recommend trying VEXA fragrances for at least 7 days in a row before deciding if they’re not for you. It can take a few days for your brain to adjust to a new scent! The scent also changes with your body chemistry throughout the day.

Returns are only accepted after 30 days and after receiving confirmation that you used the fragrance for at least 7 days. If you're still not happy with the fragrance after this timeframe, please email returns@vexabeauty.co with your order number and the word RETURN in the subject line to start a return. Please note we do not cover the cost of return shipping.

For Beauty Products:

We accept returns of unopened, unused beauty products in their original box within 30 days of the order date once the products are shipped back and inspected. 

Please email returns@vexabeauty.co with your order number and the word RETURN in the subject line to start a return. Please note we do not cover the cost of return shipping. 

How long do refunds take?

Refunds can take up to 5-7 business days to be posted to your original payment method. 

30-Day Conditional Satisfaction Guarantee

We want you to LOVE everything you order from VEXA Beauty. If you’re not happy with your purchase after trying it for 30 days, email support@vexabeauty.co and we’ll do what we can to make it right!